LYNX Service – Step 3
First-class service and support are paramount for LYNX as a reputable online broker. Contact us or visit our Service Center at any time for instructions and information. Our experienced service team is at your disposal during our opening hours.
In the Service Center we answer your questions about trading via LYNX. In our instructions and FAQs, we explain the software, show you how to manage your trading account and explain important terms in the knowledge area. We want to answer as many of your questions as possible in the Service Center – but if you need further support, you can contact your local Service team.
Curious about our Service Center? Visit us!
In addition to the Service Center, we are also available to answer your questions via chat, e-mail or telephone.
For specific questions about your trading account or the trading software, we will be happy to support you via the remote assistance software TeamViewer QuickSupport. With the help of this software, our service team can connect directly to your device after your consent and support you on your computer. After installation, you will receive an ID and password which you can then give us by telephone.
Complete installation instructions for TeamViewer Quick Support can be found here.
If you’re using macOS, allowing the sharing/controlling of your screen is required before the service representative can see your device’s screen. We explain how to set up screen sharing in this section.
Communication from LYNX in regards to your trading account takes place via the Client Zone in LYNX+. Here you can find enquiries, view and download documents or even refer a friend. You will find the Client Zone in the menu of LYNX+.