Change Email Address
To change your email address associated with your trading account, please follow the instructions below based on your situation.
Login
- Open your browser and visit the Client Portal website
- Enter your username and your password
- Authenticate yourself via two-factor authentication
Select Communication and Email Address
In the menu at the top right corner, select Welcome and then Settings.
In the Communication section, click on Email Address.
Enter your new email address twice and click on Continue.
If you are NOT enrolled in the Secure Login System (Two-Factor Authentication), you can find instructions on how to change your email address in the FAQ section below: “If I am not enrolled in the Secure Login System (2FA), what should I do?“.
Verify your identity
On the following page, verify your identity by entering your username and password, and click Continue. You will then be prompted to verify yourself through Two-Factor Authentication.
Confirm the new email address
A confirmation number will be sent to your new email address. Enter the confirmation number and click Continue. Once the process is completed, click OK.
FAQ
- Login to the Client Portal.
- In the menu at the top right corner, select Welcome and then Settings.
- In the Communication section, click on Email Address.
- Determine your access to the old (current) email address:
If you still have access, select Yes. If you no longer have access, select No. - Enter your new email address in both fields, and click Continue.
- If you selected Yes: A confirmation number will be sent to your existing email address. Enter the confirmation number, and click Continue, and then OK.
- If you selected No: Enter your current username and password. Click Continue, and then enter the confirmation number that was sent to your new email address. Click Continue again, and then OK.
- To finalize the change, please notify your local Service Desk about the email address change.
Please find the instructions in the FAQ above. Please pay close attention to the part of the instructions where you should select No to the question ‘Do you still have access to this email address?’.
From Client Portal choose Settings → Communication → Email address. Follow the instructions given on this page.
If you leave the screen without confirming your new email address, the change will be saved as a pending item that can be completed at a later time. To complete the email address change, follow these steps:
- Login to the Client Portal.
- Click on the bell icon located in the top right corner.
- Select Confirm Email Address Change from the dropdown menu.
- On the Pending Items page, click on View next to the Confirm Email Address Change item.
- A confirmation number will be sent to your new email address.
- Enter the confirmation number that was sent to your new email address.
- Click Continue, and then OK.