If you have changed your address, please remember to notify your local customer service desk as well. You can update your address through the Client Portal by following the instructions provided on this page.
In the menu at the top right corner, select Welcome and then Settings.
Within the column Account Profile, select Profile.
When you clicked Profile there pops up a screen with your name, select the pencil button next to your Profile to start editing. Fill in the new profile details and your new address, click Continue to proceed with your request.
Upload a new Proof of Address
After finishing your request, we need a new Proof of Address to verify your address change.
Kindly notify your local service desk about your address change, so that we can send you a request to submit a copy of your proof of address through LYNX+ Client Zone.
For legal reasons we need to verify changes of address.
It goes without saying that LYNX treats your personal information as strictly confidential; we only process it for our own administration and in accordance with the General Data Protection Regulation.
For more details, click Privacy Statement .
Please note that the proof of address must state the date and be less than 6 months old. The following documents are accepted as Proof of Address:
- Bank statement
- Credit card statement
- Investment brokerage account statement
- Mortgage loan document
- Certificate of address from the bank in a document with the bank’s logo, signed and stamped by the clerk
- Confirmation from the local authorities of the address of residence on a document with the municipal logo, signed and stamped by an official
- Tax assessment
- Real estate tax assessment
Please note: leases or rent invoices are not accepted as proof of address. Handwritten documents or photographs from a computer screen are also not accepted.