TeamViewer QuickSupport

With the help of TeamViewer QuickSupport, our service team can connect to your device after your approval and thus support you directly on your screen. Download the software and reach out to our service department by phone.

Download

TeamViewer QuickSupport can be installed on Windows, macOS and Linux but also on iOS and Android:

System requirements

The displayed operating systems represent the minimum requirements; you may have a newer version:

WindowsmacOSLinuxiOSAndroid
Windows 7macOS 11.0 (Big Sur)Ubuntu/DebianiOS 15Android 5.1

Instructions: Windows & macOS

How to install the TeamViewer QuickSupport on Windows and macOS:

  • Download the software by clicking on the Download button for Windows or macOS
  • Start TeamViewer QuickSupport from the download folder
  • If you receive a security warning, click Yes or Continue
  • Confirm the Disclaimer
  • The following screen appears with your personal ID and a randomly generated password

Instructions: Linux

How to install the TeamViewer QuickSupport on Linux:

  • Download the software by clicking on the Download button for Linux
  • Unzip the file with the installed extraction program (Ubuntu: package manager or GZip)
  • In the unzipped folder teamviewerqs you will find the file TeamViewer
  • Start the file

Installation via command line / console:

  • Open the terminal (also called shell or console) and navigate to the directory where you downloaded the installation file. In most distributions (e.g. Ubuntu) you open a terminal by pressing Ctrl+Alt+T. For the example, we saved the file in our home directory under /Downloads. To go there, type the following command into the terminal and confirm with the Enter key (you can also copy the command, of course):

    cd ~/Downloads
  • Unzip the downloaded teamviewerqs.tar.gz file with the command:

    gzip -d teamviewerqs.tar.gz
  • Change to the created folder teamviewerqs and start the program by the following command:

    cd teamviewerqs

    ./teamviewer

Instructions: Android

How to install the TeamViewer QuickSupport on Android:

  • Download the software by clicking on the Download button for Android
    Alternatively open the Play Store and search for TeamViewer QuickSupport in the Play Store
  • Click on INSTALL and after the installation select OPEN
  • You will get a brief tutorial about the app’s features when you first launch it
    Swipe this to the side and click DONE
  • The following screen will appear with your personal ID

Instructions: iOS

How to install the TeamViewer QuickSupport on iOS:

  • Download the software by clicking on the Download button for iOS
    Alternatively open the Play Store and search for TeamViewer QuickSupport in the App Store
  • Click on DOWNLOAD and after the installation select OPEN
  • You will get a brief tutorial about the app’s features when you first launch it
    Swipe this to the side and click DONE
  • The following screen will appear with your personal ID
DISclaimer
DISCLAIMER

By using the TeamViewer QuickSupport and verbally passing on your ID identification and the corresponding password, you agree that a connection between your device and the LYNX system is established via the server of the company TeamViewer AG, Bahnhofsplatz 2, 73033 Göppingen. LYNX receives direct access to your device via this program. We cannot guarantee the security of data transmission on the internet.

FAQ

Setting up screen sharing for macOS

  1. After starting TeamViewer Quick Support for the first time, you will be asked if you want to allow the program to provide user assistance.
  2. Select Open System Preferences.
  3. In the Privacy & Security menu, look for Teamviewer and Teamviewer Quick Support on the right-hand side. You may need to use the lock icon to allow adjustment of these settings first.
  1. Click the button on the right side or drag the slider to the right to allow the programs remote access.
  1. Teamviewer Quick Support is now enabled for remote access.

With the TeamViewer QuickSupport remote maintenance program, you can grant us direct access to your device so that we can help you easily and quickly on your desktop interface.

Basically, you can use any version of TeamViewer QuickSupport to connect to the service team. If the software is severely outdated, it is usually recommended to update to the latest version of TeamViewer.

The uninstallation of the TeamViewer QuickSupport software is possible at any time. If you need support in your trading platform or the client portal, LYNX recommends to have TeamViewer QuickSupport installed.

TeamViewer QuickSupport simplifies communication between the customer and the service team. In principle, pure verbal exchange is also sufficient. However, we are also happy to support you directly on your desktop interface to provide you with the best possible support.

The connection to your device can only be established after you have received the individual dynamic password that you provide to the service employee during the telephone call. Each time the remote maintenance program is started, a newly generated password is displayed next to the ID. Before the end of the telephone call, the corresponding service employee will disconnect the connection to your device.

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