Feedback Form

Contact us for feedback or information

If you have questions about the accessibility of this website, or if you’d like to share a suggestion, make a comment, or lodge a complaint, we’re here to help.

If you’d like more details about accessibility features, design decisions, or current limitations in our system, please contact us through the form on this page.

We welcome feedback and suggestions!

Important Reminder

For your safety and privacy, never share sensitive information like passwords.

Only provide details you are comfortable sharing and that are necessary for your request.

Submitting Feedback

You can contact us using the form below to get more information or let us know how we can improve your experience.

Important Reminder!

For your safety and privacy, never share sensitive information like passwords in emails or messages.

Only provide details you are comfortable sharing and that are necessary for your request.

Personal data

Format: firstname.lastname@example.com
Format: +49 1234 567890

Providing Suggestions or Reporting Issues

Share any suggestions for improvement or to report problems you’ve encountered while using the system.

The page, view or document where you found a problem

Please include the exact location or a clear description of where the issue occurred.

More information page, view or document

This helps us understand and address your feedback more effectively.

Even if you only know a little, that’s perfectly fine.

Just tell us what you can!

A brief description of the issue

Tell us what you were trying to do, and what made it difficult.

More information brief description

Please describe the issue:

  • What you were trying to accomplish
  • What happened instead
  • How it made the experience difficult or impossible

The device and browser or assistive technology used

Sharing some basic information about your computer and software can help us understand and fix accessibility issues more effectively.

More information about device and browser and/or assistive technology

If you’re not sure about the details, you can ask someone you trust like a friend, family member, or coworker for help.

But don’t worry: if you’re unsure, you can still submit your feedback without this part.

Please include any of the following that you know:

  • Your operating system and version (e.g. Windows 11, macOS Ventura, Ubuntu 22.04)
  • Your web browser and version (e.g. Chrome 114, Safari 16, Firefox 102, Microsoft Edge)
  • Any special settings you’ve changed (e.g. larger font size, high contrast mode)
  • Any assistive tools you use (e.g. screen reader, magnifier, voice control, alternative keyboard or mouse)

Screenshots or recordings of the pages or views, if helpful

If you’re comfortable, include a screenshot or screen recording that shows the part of the page where the issue happened.

More information about screenshots or recordings

If you’re comfortable, include a screenshot or screen recording that shows the part of the page where the issue happened.

This helps us see exactly what you saw.

Please include this information:

  • A screenshot or video of the problem area
  • Any error messages, missing labels, or confusing layout you noticed
  • Any assistive technology (e.g., screen reader) running at the time

Don’t worry if you can’t include a screenshot — your written description is still valuable!

Drop files here or
Accepted file types: jpg, jpeg, png, gif, webp, Max. file size: 3 MB, Max. files: 5.

    Anything else you would like to share

    Feel free to include any additional details that might help us understand your experience.

    More information about what you want to share

    Feel free to include any additional details that might help us understand your experience.

    Please include anything else:

    • Any workarounds you tried
    • How the issue affected your tasks
    • Any assistive technology in use

    The date and time you experienced the problem

    Knowing when the issue occurred helps us understand the context such as which version of the system was running or whether it was during a system update.

    Please provide the date and time as accurately as possible

    D, D, dot, M, M, dot, Y, Y, Y, Y, e.g. 0, 1, dot, 1, 0, dot, 2, 0, 2, 5
    Time
    :
    This field is for validation purposes and should be left unchanged.

    Alternative Contact Methods

    We offer additional ways to get in touch with our Accessibility Support Team through the following methods:

    Email example

    Handling and Response Process

    All feedback is reviewed by our Accessibility Coordinator and categorized by urgency and impact.

    Identified issues are logged, tracked, and used to inform future updates and improvements to our system.

    After sending you will automatically receive a confirmation of receipt.

    We aim to respond within 5 business days.

    The page, view, or document where you found a problem

    Examples of website addresses (URLs)

    • https://www.example.org/about/team
    • http://www.example.org/products/view-item?id=1234

    Examples of website page descriptions

    • The ‘Team’ page under ‘About Us’, where staff profiles are listed.
    • The product detail page for a red winter coat after I clicked ‘More Info’.
    • The search results page after I typed ‘wheelchair-accessible taxis’ into the service directory.

    Examples for native apps

    • On the mobile app’s home screen, where the main navigation buttons appear at the bottom.
    • In the ‘Settings’ section of the app, under ‘Notifications’, when trying to change alert preferences.
    • The ‘Order Summary’ screen just before placing an order.

    Examples of digital documents

    • In the PDF brochure, on page 3 under the heading ‘Travel Packages for Seniors’.
    • In the Word document titled ‘Meeting Minutes – April’, in the section summarizing decisions.
    • In the Excel file, under the ‘Budget Forecast’ tab, column E.

    Brief description of the issue

    Text overlapping

    “I made the text larger using my browser, but then the words overlapped with each other and some images. It became unreadable.”

    Distracting visuals

    “The homepage has a lot of moving animations, which makes it hard for me to focus. I kept losing track of the information I was trying to read.”

    Color contrast

    “Some product descriptions are hard to see because the text blends into the background. I have trouble with certain color combinations like blue and yellow.”

    Missing image descriptions

    “I use a screen reader to browse. On the specials page, the images don’t have alt text. Instead of useful descriptions, I just hear the file names like ‘240.gif’, which doesn’t help me understand the content.”

    Keyboard navigation

    “I couldn’t reach the ‘Pay Your Bill’ section using just my keyboard. I don’t use a mouse, and when I tab through the homepage, I can’t get to the link I need.”

    Missing video captions

    “I was told your tutorial videos are helpful, but I can’t hear them, and they don’t have captions. So, I can’t access the information they provide.”

    Small text

    “I tried to read the bus schedule, but the text was too small. Even after increasing the font size in my browser settings, the text didn’t scale.”

    Mouse use

    “I have difficulty using a mouse precisely. In the survey, the small circles were hard to click. On other sites, I can click the label next to the circle, which makes it much easier.”

    The device and browser or assistive technology used

    Examples of helpful descriptions

    • “I use a Windows 11 laptop with Chrome, and I’ve set the browser to zoom at 150%.”
    • “I use a MacBook with Safari and VoiceOver turned on.”
    • “I use Firefox on Linux and navigate using only the keyboard because I can’t use a mouse.”
    • “I use NVDA screen reader version 2023.1 with Windows 10 and the Edge browser.”

    Screenshots or recordings of the pages or views, if helpful

    Examples of screenshots or recordings

    • A screenshot showing a “Submit” button with no visible label when using a screen reader on the login page.
    • A screen recording of trying to navigate the “Transfer Funds” form using keyboard only, where the focus gets stuck after the first field.
    • A screenshot of an error message that disappears too quickly to read when submitting the “Open Account” form.
    • A video of the “Investment Summary” page where the layout overlaps when zoomed in to 200%.
    • A screen reader transcript that announces a button as “unlabeled” on the “Trade History” page.

    Anything else you would like to share

    Examples of helpful information

    • Network conditions: “I noticed this issue when on a slow Wi-Fi connection at the coffee shop.”
    • Workarounds you tried: “I refreshed the page and then the button appeared, but only temporarily.”
    • Impact on your workflow: “This makes it hard to place trades quickly when the market moves fast.”
    • Any other comments or suggestions: “It would be helpful to have a quick-access toolbar for my most-used features.”

    The date and time you experienced the problem

    Examples of date and time

    • Date: June 12, 2025 – Time: around 10:15 AM (CET)
    • Date: April 4, 2025 – Time: between 8:30 PM and 9:00 PM (EST)
    • Date: March 28, 2025 – Time: immediately after logging in, approx. 2:45 PM (UTC)

    Writing us an email

    Email Template

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