Change Name
If you have legally changed your name, you must update this information in the Client Portal and provide a new Proof of Identity. This is required to meet legal and regulatory obligations related to identity verification under financial legislation.
Login
- Open your browser and visit the Client Portal website
- Enter your username and your password
- Authenticate yourself via two-factor authentication
Select Profile
In the menu at the top right corner, select Welcome and then Settings. Within the column Account Profile, select Profile Information.
After selecting Profile Information, your current details will be displayed. Click the pencil icon next to your name to start editing your profile.
Fill in the new profile details and click on Continue until you receive confirmation that the change request is pending.
Upload a new Proof of Identity
After submitting your updated name, you are required to upload a new Proof of Identity.
This verification is required under financial regulations (including AML and KYC obligations) to ensure your client information remains accurate and secure.
Kindly notify your local Service Desk via email about your name change, so that we can send you a request to submit a copy of your ID through LYNX+ Client Zone.
FAQ
Do I need to provide any documents to confirm my name change?
Yes, you are legally required to provide a valid Proof of Identity to verify your name change. This requirement forms part of LYNX’s obligations under applicable anti-money laundering and client verification laws.
To submit the required documents, please follow these steps:
- Notify us of your name change by sending an email to our customer service.
- After we receive your notification, you will receive a request via the LYNX+ Client Zone to submit a copy of your Proof of Identity.
- Follow the instructions in the request to upload the required document securely.
Note: If you have any further questions or need assistance during this process, please contact your local Service Desk for help.
Which documents are accepted as Proof of Identity?
We accept copies of a valid passport or both sides of an ID card as proof of identity. Please note that we do not accept copies of a driving license for this purpose.
Note: If you have any further questions, please contact your local Service Desk for help.
Why do I need to submit a new Proof of Identity?
We are legally required to verify identity changes under financial supervision and anti-money laundering laws. This ensures that your client profile remains accurate and secure.
How is my personal data protected?
LYNX handles your personal data in accordance with the General Data Protection Regulation (GDPR). Your Proof of Identity will only be used to verify your name change and will not be shared beyond what is legally required.
For more details, check out our Privacy Statement.