Change Email Address
If you need to update the email address linked to your trading account, you can do so by following the instructions outlined below. The steps may differ depending on your specific situation
Maintaining a valid and accessible email address is required under your Client Agreement.
If we cannot reach you by email, your account may be limited to liquidation-only status, meaning you will only be able to close existing positions.
See the FAQ below for more information on resolving such restrictions.
Login
- Open your browser and visit the Client Portal website
- Enter your username and your password
- Authenticate yourself via two-factor authentication
Select Communication and Email Address
In the menu at the top right corner, select Welcome and then Settings.
In the Communication section, click on Email Address. Enter your new email address twice and click on Continue.
If you are not using the Secure Login System (i.e., Two-Factor Authentication), see the FAQ below for alternative instructions.
Verify your identity
On the following page, verify your identity by entering your username and password, and click Continue. You will then be prompted to verify yourself through Two-Factor Authentication.
This process protects against unauthorized changes to your contact information.
Confirm the new email address
A confirmation number will be sent to your new email address. Enter the confirmation number and click Continue. Once the process is completed, click OK.
Your personal data, including your email address, will be processed and stored in accordance with applicable data protection laws (e.g., GDPR).
The information is used exclusively for account communication, identity verification, and regulatory purposes.
LYNX applies appropriate technical and organisational safeguards to protect your data, but you remain responsible for keeping your contact details up to date.
For more details, please consult our Privacy Policy.
FAQ
If I am not enrolled in the Secure Login System (2FA), what should I do?
If you’re not enrolled in the Secure Login System (2FA), follow these steps to change your email address:
- Login to the Client Portal.
- In the menu at the top right corner, select Welcome and then Settings.
- In the Communication section, click on Email Address.
- Determine your access to the old (current) email address:
If you still have access, select Yes. If you no longer have access, select No. - Enter your new email address in both fields, and click Continue.
- If you selected Yes: A confirmation number will be sent to your existing email address. Enter the confirmation number, and click Continue, and then OK.
- If you selected No: Enter your current username and password. Click Continue, and then enter the confirmation number that was sent to your new email address. Click Continue again, and then OK.
- To finalize the change, please notify your local Service Desk about the email address change.
Note: Changing your email address without 2FA may present increased security risk. We recommend enabling Two-Factor Authentication to protect your account.
What should I do if I no longer have access to my old (current) email address?
See the instructions under If I am not enrolled in 2FA… and make sure to select No when asked whether you still have access to your old email address.
If you are unable to update your email yourself, please contact the Service Desk for assistance.
Where can I find the option to change my email address?
From Client Portal choose Settings → Communication → Email address. Follow the instructions given on this page.
What happens if I leave the screen before I confirm my new email address?
If you exit the screen before confirming your new email address, the change will remain as a pending item. You can complete it later by:
- Log in to the Client Portal.
- Click on the bell icon located in the top right corner.
- Select Confirm Email Address Change from the dropdown menu.
- On the Pending Items page, click on View next to the Confirm Email Address Change item.
- A confirmation number will be sent to your new email address.
- Enter the confirmation number that was sent to your new email address.
- Click Continue, and then OK.
Why is my account restricted if I haven’t received any emails?
Email is the primary channel through which Interactive Brokers (IBKR) communicates important account information, including regulatory notifications and urgent action requests.
If your registered email address is no longer valid or cannot be accessed, IBKR may be unable to deliver these notifications. In such cases, your account may be temporarily restricted to liquidation-only status, which means you can close existing positions but cannot open new ones.
This measure helps protect you by ensuring that no trading activity takes place without the ability to reach you for important updates.
What can I do to fix this?
- Log in to the Client Portal and check whether a pending action regarding your email address is shown under the notification bell icon.
- Verify your current email settings under Welcome > Settings > Communication > Email Address and confirm or update your details.
If you are unable to update your email yourself, please contact the Service Desk for assistance.